Data security & privacy

All media files and transcripts uploaded to or produced by NVivo Transcription are encrypted while in storage and in transit. Data is securely stored at the following locations:

• Europe: for Africa, Europe, and the Middle East
• United States: for the US, and Central and South America
• Canada: for Canada
• Singapore: for Asia, Australasia, and the Pacific Islands

Lumivero accesses files only for the purposes of providing or supporting the transcription service. Otherwise, only users can access their own files.

File deletion

While users have valid Transcription accounts:

• media files are automatically deleted 90 days after they were transcribed or, if the transcripts are edited, 90 days after the last edit (i.e. each time you edit a transcript the count for deletion of its media file resets to 90 days).
• transcripts are kept indefinitely or until the user deletes them.

All users' data is deleted 90 days after they cease to have valid Transcription accounts. A user's account becomes invalid when:

• their subscription expires
• they are unassigned from their subscription by the subscription purchaser or an enterprise administrator
• they are a pay-as-you-go user and have no transcription credits

For further information refer to Lumivero's Privacy Policy and Data Protection Addendum.

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